We're here to help - take a look at some of our most frequently asked questions about Hampton Court Palace Festive Fayre...
Friday 7, Satuday 8 and Sunday 9 December 2018.
10am-6pm - Friday and Saturday
10am-4.30pm - Sunday
Standard Adult advance tickets are £19.20. For full ticket prices, please click here to see ticket information. All tickets include free entry to Hampton Court Palace.
Prices detailed are subject to change.
Yes. HRP members go free. If you are a HRP member, please bring your membership card to show to stewards upon entry, you do not need an additional ticket for general entry.
You can contact The Ticket Factory by filling in the form here or by calling them on 0333 300 3010. Please have ready the email address or name you booked under or your order number if you have it.
The £2.50 fulfilment fee is charged per order, not related to the number of tickets purchased. Fulfilment fees are not applicable to orders of only additional ‘add-ons’, such as theatre sessions added to your booking at a later date.
The fulfilment fee contributes to the cost of delivering the tickets, whether it is through the post, electronically or collecting at the venue. The fulfilment fee also contributes to other operational costs and overheads associated with ticket fulfilment e.g. ticket stock administration and inventory control, ticket stock/stationery, collection facilities and postage and/or packaging costs.
Children aged 0-4 are free every day. Children aged 5-16 are charged at the child rate (£9.60). Please click here for all ticket prices.
Under 18s are admitted to the Festival, accompanied by an adult. In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drink products or knives. It is the attending adult’s responsibility to ensure visitors aged under 18 are aware and comply with these laws for the duration of their visit to the Fayre.
You do not need a ticket to watch demos in The Kitchen, all sessions are free! Simply head to The Kitchen to see your favourite chefs and experts cooking live.
Any visitor who is registered disabled is able to claim a free ticket for a carer to accompany them to the Fayre. If you call the Box Office on 0800 640 5001, this can be arranged for you. Unfortunately you are unable to do this online.
If you selected a print at home ticket you should receive these by email straight away. If you opt for tickets to be sent by post, they should arrive no later than 2 weeks before the Fayre. If you book within 1 week of the Fayre, you must select Print at Home tickets.
If you haven't recieved your tickets, please contact The Ticket Factory by filling in the form here or by calling them on 0333 300 3010. Please have ready the email address or name you booked under or your order number if you have it.
Available for groups of 15 or more. Please book direct with the palace or call 0844 482 7770 (from UK). Click here for more info.
School groups are not permitted at the Festival, on any day. Please note, if group tickets are purchased for a school they will be turned away on arrival at the Festival.
Yes. Tickets are available on the door, but do cost more than advance tickets. Click here to purchase tickets,
There are no cash machines on site. The nearest one is located outside the palace at the Petrol Station on Hampton Court Way. Some producers don’t accept cards, so be sure to bring enough cash with you!
On the day parking:
Limited parking is available on the day at the palace at a current cost of £1.60 per hour (pay on exit) and at £1.50 per hour on Hampton Court Green. Parking is also available at Hampton Court train station, 200 metres from the palace (please check at the station for prices).
The palace car park has nine disabled parking spaces for blue badge holders. They are available on a first come first served basis and are in the lower car park, near the entrance to the Welcome Centre. Parking is currently free for blue badge holders parked in the disabled bays.
Hampton Court Palace is a historic building and has uneven surfaces and difficult staircases. We recommend that wheelchair users bring their own wheelchair for comfort and ease.
A number of wheelchairs are available (free of charge) for use around the palace. Single-person mobility scooters are available to borrow for use in the gardens. Please ask a member of staff at the entrance for details.
Hampton Court Palace also have a powered ‘We-Go’ wheelchair. This is operated by volunteer guides who take users on a dedicated tour of the palace. These tours must be pre-booked at least two weeks in advance and cost £5 for each 2 hours of hire. For more information, click here.
Click here to see the list of chefs and experts currently confirmed.
Showguides are available on the day and are free of charge. There will be a digital copy available on our website closer to the event.
There are some luggage lockers located in Clock Court. They can hold hand baggage and a small rucksack or overnight bag as they are 45cms wide x 45cms deep. One set are 55cms high and the other set are 40cms high. A £1 coin is required to use them, which will be returned after use. Large bags or suitcases may be left at your own risk in the Warders Office by the West Gate. Please speak to the warders when you present your ticket if you would like to use this facility. This facility may be withdrawn without notice.
Unfortunately dogs are not permitted to the Festival, with the exception of Guide or Assistance Dogs. Please let us know in advance by contacting email@example.com if you wish to bring a guide dog with you so we can make sure your animal is catered for.
Yes you can bring your own food and drink to the Fayre, however there are many stalls and vendors we would love you to try instead!
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