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In partnership with In partnership with BBC Good Food

Event supported by Event supported by Discover Northern Ireland

Hillsborough Castle illustration Hillsborough Castle illustration
Hillsborough Castle and Gardens
5 – 7 July 2019

FAQ's

We're here to help - take a look at some of our most frequently asked questions about Hillsborough Castle and Gardens Food Festival...

What are the opening and closing times for the Festival?accordian title

Friday 5 and Saturday 6 July: 11am – 6pm
Sunday 7 July: 11am – 5pm

How much are tickets for Hillsborough Castle and Gardens Food Festival?accordian title

Please click here to see full ticket information.

Prices detailed are subject to change.

I have lost my tickets what do I do?accordian title

You can contact The Ticket Factory by filling in the form here or by calling them on 0333 300 3010. Please have ready the email address or name you booked under or your order number if you have it.

What is the admin fee and when does it apply?accordian title

The £2.95 admin fee is charged per advance order, not related to the number of tickets purchased. Admin fees are not applicable to orders of only additional ‘add-ons’, such as theatre sessions added to your booking at a later date.

The admin fee contributes to the cost of delivering the tickets, whether it is through the post, electronically or collecting at the venue. The admin fee also contributes to other operational costs and overheads associated with ticket fulfilment e.g. ticket stock administration and inventory control, ticket stock/stationery, collection facilities and postage and/or packaging costs.

Do you have special rates for children?accordian title

Children aged 0-5 are free every day. If a seat is required (paid sessions) then please purchase in advance. Children aged 6-15 are charged at the child rate (£6.90 for Festival + Gardens). Please click here for all ticket prices.

Is there an age limit to enter Hillsborough Castle and Gardens Food Festival?accordian title

Under 18s are admitted to the Festival, accompanied by an adult. In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drink products or knives. It is the attending adult’s responsibility to ensure visitors aged under 18 are aware and comply with these laws for the duration of their visit to the Festival.

Does my ticket include a seat in The Kitchen? accordian title

See chefs and experts cooking live on stage in The Kitchen. Click here to see the timetable. Add on a ticket to see Nadiya Hussain on Friday 5 July for £4 in advance. All other sessions are free, available on a first come, first served basis.

If I am a disabled visitor or need special assistance in The Kitchen, how can I get in touch?accordian title

Reserved seating for in The Kitchen is available for disabled visitors or visitors with special requirements. For Nadiya Hussain’s sessions on Friday 5 July, visitors should book these theatre seats by calling the Box Office to ensure the best possible seating arrangements. Please call the Box Office and explain you require disabled or special assistance seating and they will be able to ensure this is arranged. The Ticket Factory can be contacted on 0800 640 5001 - lines are open from 9am to 7pm Monday - Friday & 9am to 5pm weekends & Bank Holidays.

For all free sessions please speak to The Kitchen hosts on the day who will allocate you the best possible seating and special assistance.

I am registered disabled, do I get a concessionary ticket?accordian title

Any visitor who is registered disabled is able to claim a free ticket for a carer to accompany them to the Festival. If you call the Box Office on 0800 640 5001, this can be arranged for you. Unfortunately you are unable to do this online.

When will my tickets arrive?accordian title

If you selected a print at home ticket you should receive these by email straight away. If you opt for tickets to be sent by post, they should arrive no later than 2 weeks before the Festival. If you book within 1 week of the Festival, you must select Print at Home tickets.

If you haven't recieved your tickets, please contact The Ticket Factory by filling in the form here or by calling them on 0333 300 3010. Please have ready the email address or name you booked under or your order number if you have it.

Are there any discounts on group bookings?accordian title

Available for groups of 15 or more. Please book group tickets direct with the Historic Royal Palaces: call +44 (0)20 3166 6000; or click here to contact them via email. 

Can I bring a school group?accordian title

School groups are not permitted at the Festival, on any day. Please note, if group tickets are purchased for a school they will be turned away on arrival at the Festival.

Can I purchase tickets on the day?accordian title

Yes. Tickets are available on the door, but do cost more than advance tickets. To avoid disappointment and to get the best choice of seats in The Kitchen, book in advance before 5 July – and it’s cheaper! Kitchen seats are subject to availability on the day.

Are there cash machines on site?accordian title

There are no cash machines on site, so be sure to bring enough cash with you as not all producers will accept card. 

Is there parking?accordian title

There is free parking available in the Castle Grounds.

Parking is also available at a public car park in the village just off Main Street, only a few minutes’ walk from the Castle. Parking charges are currently £1 for 5 hours.

Blue Badge holders can park on site. This can be arranged in advance by calling us on +44 (0)28 9268 1313.
For details on disabled parking and facilities please go to the venue website. https://www.hrp.org.uk/hillsborough-castle/visit/accessibility

Is there a crèche facility?accordian title

There is no crèche facility at the Festival.

Is there wheelchair hire available?accordian title

Please be advised, due to the natural terrain of the gardens, some of the paths are unsuitable for wheelchair users and those with restricted mobility.

The castle have a number of wheelchairs available to borrow for the duration of your visit. Please contact them on +44 (0)28 9268 1376 to book in advance.

Unfortunately, due to the conservation risk posed to flooring, mobility scooters are not permitted inside the castle.

For details on disabled parking and facilities please go to the venue website. https://www.hrp.org.uk/hillsborough-castle/visit/accessibility

Which chefs and experts will be appearing at the Festival?accordian title

Click here to see the list of chefs and experts currently confirmed.

How do I get a Showguide?accordian title

Showguides are available on the day and are free of charge. There will be a digital copy available on our website closer to the event. 

Is there anywhere to store my shopping bags?accordian title

There are no cloakroom facilities or space for left luggage at Hillsborough Castle and Gardens.

Are dogs permitted to the Festival?accordian title

Unfortunately dogs are not permitted to the Festival, with the exception of Guide or Assistance Dogs. Please let us know in advance by contacting hrpfoodfestivals@riverstreetevents.co.uk if you wish to bring a guide dog with you so we can make sure your animal is catered for.

Can I bring my own book to get it signed by the chefs?accordian title

We highly advise you purchase your books onsite at the event to ensure they get signed.

Can I bring my own food and drink to the Festival?accordian title

Yes you can bring your own food and drink to the Festival, however there are many stalls and vendors we would love you to try instead!

I would like to give feedback, where do I do this?accordian title

Please email all feedback to hrpfoodfestivals@riverstreetevents.co.uk

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