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Historic Royal Palaces Food Festivals FAQs

Here are some of our most frequently asked questions. For questions relating to a specific festival, please refer to the FAQ page for that event.

Does my ticket include entry to the Historic Royal Palaces venue?accordian title

Yes tickets include free entry to both the Festival and the Historic Royal Palaces venue unless otherwise stated. 

How much are tickets for the Historic Royal Palaces Food Festivals?accordian title

Standard advance tickets vary per festival. For full ticket prices, please visit the individual festival websites.

What is the admin fee and when does it apply?accordian title

The £2.95 admin fee is charged per order, not related to the number of tickets purchased. Admin fees are not applicable to orders of only additional ‘add-ons’, such as theatre sessions added to your booking at a later date.

The admin fee contributes to the cost of delivering the tickets, whether it is through the post, electronically or collecting at the venue. The admin fee also contributes to other operational costs and overheads associated with ticket fulfilment e.g. ticket stock administration and inventory control, ticket stock/stationery, collection facilities and postage and/or packaging costs.

Is there an age limit to enter?accordian title

Under 18s are admitted to the Festivals, accompanied by an adult. In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drink products or knives. It is the attending adult’s responsibility to ensure visitors aged under 18 are aware and comply with these laws for the duration of their visit to the Festivals.

If I am a disabled visitor or need special assistance, how can I get in touchaccordian title

Theatre seating is available for disabled visitors or visitors with special requirements. Visitors should book these theatre seats by calling the Box Office to ensure the best possible seating arrangements. Please call the Box Office and explain you require disabled or special assistance seating and they will be able to ensure this is arranged. See Tickets can be contacted on 0844 995 1376. Lines are open from 9am to 6pm Monday - Friday.

I am registered disabled, do I get a concessionary ticket?accordian title

Any visitor who is registered disabled is able to claim a free ticket for a carer to accompany them to the Festivals. If you call the Box Office on 0844 995 1376, this can be arranged for you. Unfortunately you are unable to do this online.

When will my tickets arrive?accordian title

You should receive your print at home ticket by email straight away.

If you haven't recieved your tickets, please contact See Tickets on the dedicated Customer Service page here or by calling them on 0844 995 1376. Please have ready the email address or name you booked under or your order number if you have it.

Are there any discounts on group bookings?accordian title

Available for groups of 15 or more. More information can be found here

Can I bring a school group?accordian title

School groups are not permitted at the Festivals, on any day. Please note, if group tickets are purchased for a school they will be turned away on arrival.

Can I purchase tickets on the day?accordian title

Yes. Tickets are available on the door on each day of the festival.

Can I bring my own food and drink to the festivals?accordian title

Yes you can bring your own food and drink to the Festivals, however there are many stalls and vendors we would love you to try instead!

Are dogs permitted to the festivals?accordian title

Unfortunately dogs are not permitted to the Festivals, with the exception of Guide or Assistance Dogs. 

Are there cash machines onsite?accordian title

There are no cash machines on site. Some producers don’t accept cards, so be sure to bring enough cash with you!

I would like to give feedback, where can I do this?accordian title

Please email all feedback to hrpfoodfestivals@riverstreetevents.co.uk

Maille at the Historic Royal Palaces Food Festivals Lexus

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