Here are some of our most frequently asked questions. For questions relating to a specific festival, please refer to the FAQ page for that event.
Yes tickets include free entry to both the Festival and the Historic Royal Palaces venue unless otherwise stated.
Standard advance tickets vary per festival. For full ticket prices, please visit the individual festival websites.
The £2.95 fulfilment fee is charged per order, not related to the number of tickets purchased. Fulfilment fees are not applicable to orders of only additional ‘add-ons’, such as theatre sessions added to your booking at a later date.
The fulfilment fee contributes to the cost of delivering the tickets, whether it is through the post, electronically or collecting at the venue. The fulfilment fee also contributes to other operational costs and overheads associated with ticket fulfilment e.g. ticket stock administration and inventory control, ticket stock/stationery, collection facilities and postage and/or packaging costs.
Under 18s are admitted to the Festivals, accompanied by an adult. In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drink products or knives. It is the attending adult’s responsibility to ensure visitors aged under 18 are aware and comply with these laws for the duration of their visit to the Festivals.
Theatre seating is available for disabled visitors or visitors with special requirements. Visitors should book these theatre seats by calling the Box Office to ensure the best possible seating arrangements. Please call the Box Office and explain you require disabled or special assistance seating and they will be able to ensure this is arranged. The Ticket Factory can be contacted on 0800 640 5001. Lines are open from 9am to 7pm Monday - Friday & 9am to 5pm weekends & Bank Holidays.
Any visitor who is registered disabled is able to claim a free ticket for a carer to accompany them to the Festivals. If you call the Box Office on 0800 640 5001, this can be arranged for you. Unfortunately you are unable to do this online.
If you selected a print at home ticket you should receive these by email straight away. If you opt for tickets to be sent by post, they should arrive no later than 2 weeks before the Festival. If you book within 1 week of the Festival, you must select Print at Home tickets.
If you haven't recieved your tickets, please contact The Ticket Factory by filling in the form here or by calling them on 0333 300 3010. Please have ready the email address or name you booked under or your order number if you have it.
Available for groups of 15 or more. Please book direct with Hampton Court Palace.
School groups are not permitted at the Festivals, on any day. Please note, if group tickets are purchased for a school they will be turned away on arrival.
Yes. Tickets are available on the door, but do cost more than advance tickets. To avoid disappointment and to get the best choice of theatre seats, book in advance – and it’s cheaper!
Yes you can bring your own food and drink to the Festivals, however there are many stalls and vendors we would love you to try instead!
Unfortunately dogs are not permitted to the Festivals, with the exception of Guide or Assistance Dogs.
There are no cash machines on site. Some producers don’t accept cards, so be sure to bring enough cash with you!
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