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Ticket terms and conditions

Terms & Conditions

Show tickets are issued on behalf of the presenter River Street Events Ltd and are subject to the following terms and conditions:

  1. Nobody will be allowed admission to the event without a valid ticket or pass.
  2. For the safety of people at the event, Historic Royal Palaces and the presenter reserve the right to refuse admission and will conduct security checks on entrance. Historic Royal Palaces reserve the right to close rooms or restrict access to areas within the grounds around the palaces at short notice and without prior warning.
  3. All tickets or passes should be checked on purchase, as mistakes cannot always be rectified.
  4. Tickets cannot be exchanged or refunds made after purchase. Please note that duplicate tickets cannot be issued under any circumstances.
  5. Defaced or altered tickets or passes will become void and the holder will be refused admission.
  6. Tickets cannot be transferred. Tickets cannot be resold for commercial gain. If we have reason to believe that tickets have been resold they will be invalidated and the holder will be refused admission.
  7. We may restrict the sale of tickets to a maximum number per person (allocation). We reserve the right to cancel tickets bought in excess of this allocation.
  8. Children under the age of 16 must be accompanied by an adult.
  9. Adult to child ratio:
    13-15 years: 1 adult to every 15 children
    6-12 years: 1 adult to every 10 children
    0-5 years: 1 adult to every 5 children
    We reserve the right to refuse admission if the ratio of child to adult is higher than permitted.
  10. The presenter reserves the right to alter or vary the content or timing of the whole or any part of the event in circumstances beyond its reasonable control without any obligation to make any refunds or exchange tickets.
  11. The presenter and Historic Royal Palaces do not accept any responsibility for any loss or damage to personal property or injury to visitors at the event. However, this does not exclude liability where any death or injury is caused by the negligence of Historic Royal Palaces, its staff or servants.
  12. Visitors may be filmed, photographed or sound recorded for broadcast, publication or security purposes, for use by River Street Events, Historic Royal Palaces and trusted sponsors and partners.
  13. It is a condition of your admission to the event that no commercial (non-private) use may be made by you of the show or any part of it.
  14. Dogs are not permitted on the premises with the exception of guide, assistance and hearing dogs.
  15. Please check event details, timings and car park charges prior to travelling as these maybe subject to change.
  16. Please check your route prior to travelling to ensure you arrive on time. The organisers are not responsible for any delays due to travel disruptions.
  17. Any complaints relating to the event should be made to the organiser's office promptly, prior to or during the event.
  18. Every effort will be made to admit latecomers at a suitable break in Theatres or performances but admission cannot always be guaranteed.
  19. The use of photographic and recording equipment or mobile phones is prohibited within all buildings (unless otherwise advertised).
  20. Please do not touch any of the artworks or furniture on display within the venues.  
  21. Historic Royal Palaces may hold you liable for any damage caused by you to the property or any of its contents or for any injury caused to any of our representatives or other visitors during your visit.
  22. Smoking, eating and drinking are prohibited within all buildings, except designated refreshment areas.
  23. Some of the events will take place outdoors and will take place regardless of weather conditions (unless deemed unsafe by the safety officer). There are no refunds for bad weather.
  24. We strongly advise that you come dressed appropriately for an outdoor event at that time of year. Please refer to Terms and Conditions in the event of a cancellation of the event.
  25. In accordance with the law visitors aged under 18 are not permitted to purchase/sample alcoholic drinks or knives.
  26. For the safety of visitors, no illegal articles or articles intended to cause injury and no fire or barbecues are allowed into the event.
  27.  Please note, CCTV is in operation across the site.
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